Last Updated: September 14, 2026
radiant-vale is committed to protecting your personal data and respecting your privacy rights. While our primary operations are based in Canada, we recognize the importance of the General Data Protection Regulation (GDPR) and apply its principles to protect the personal data of all our users, including those in the European Economic Area (EEA).
We process your personal data only when we have a legal basis to do so. The legal grounds we rely on include:
If you are located in the EEA, you have the following rights regarding your personal data:
You have the right to request copies of your personal data. We may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive.
You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
You have the right to request that we erase your personal data under certain conditions, such as when the data is no longer necessary for the purposes for which it was collected.
You have the right to request that we restrict the processing of your personal data under certain conditions, such as when you contest the accuracy of the data.
You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.
You have the right to object to our processing of your personal data under certain conditions, particularly when we process data based on legitimate interests.
When we process your data based on consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
To exercise any of your GDPR rights, please contact us using the information provided at the end of this page. We will respond to your request within one month, though this period may be extended by two additional months if your request is particularly complex.
When making a request, please include:
We may request additional information to verify your identity before processing your request.
We collect personal data that you voluntarily provide when you:
Purpose: To provide our services, respond to inquiries, and maintain our client relationship
We automatically collect certain technical data when you visit our website, including IP address, browser type, and pages visited.
Purpose: To improve website functionality, analyze usage patterns, and ensure security
We do not sell your personal data to third parties. We may share your data with:
Your data may be transferred to and processed in Canada. When transferring data outside the EEA, we ensure appropriate safeguards are in place, such as:
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations. Retention periods vary depending on:
When data is no longer needed, we securely delete or anonymize it.
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:
We do not use automated decision-making or profiling that produces legal or similarly significant effects on you.
Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information.
For questions or concerns about how we handle your personal data, you can contact our data protection contact:
Email: [email protected]
If you are located in the EEA and believe we have not handled your personal data in accordance with GDPR, you have the right to lodge a complaint with your local supervisory authority.
You can find your supervisory authority contact information at: European Data Protection Board
We may update this GDPR information from time to time to reflect changes in our practices or legal requirements. The updated version will be indicated by a revised "Last Updated" date. We encourage you to review this page periodically.
For any questions about GDPR compliance or to exercise your rights, please contact us:
radiant-vale
1055 West Georgia Street, Suite 2100
Vancouver, British Columbia V6E 3P3
Canada
Email: [email protected]